Postage FAQ's & Returns

HOW LONG WILL IT TAKE FOR MY ORDER TO BE SENT OUT?

We post out all parcels within 48 hours of you placing your order and your payment
clearing in PayPal, Afterpay or Bank Transfer. (excluding any public holidays and weekends).
* During peak times, sale periods it can sometimes take longer for order processing * Please make sure your address details are correct as we cannot change or alter       an address once your order has been paid for.
Delivery time frames vary due to your location and time of year.  Please know we work to get you your package as fast as we can.  
Returns 
We accept returns for faulty items and we will accept the cost of that return post once the item has been deemed faulty.  Please email your concerns before you send the item back customerservice@mysockcompany.com 
If you require a parcel to be resent due to an error on your behalf ( wrong address details) My Sock Company will bill you for the returned postage charges.
Additional postage charges incurred by customer are for following reasons below 
1. You supplied the wrong address on your order
2. You did not collect the parcel from the designated pick up point by their due date.(after shipper attempts delivery prior).
Does My Sock Company ship Internationally - Yes we do.
Once your parcel leaves Australia, My Sock Company will not accept any responsibility for parcels lost once they leave Australia and enter a foreign country.  Please email and ask for additional security and tracking options on your international parcel if you feel this is necessary, as we can arrange this for you!
International parcels can take between 10 - 21 business days - sometimes longer depending on your countries customs clearing process, and also time of year can impact delivery time frames.
NOTE:  all charges are in Australian $